Mounjaro®
Starting from £179.99/mo
Start journey Learn moreMounjaro (tirzepatide) KwikPens should be kept refrigerated at 2–8°C and, when stored correctly, remain usable until the expiry date printed on the pen. The exact window during which a pen can safely be kept at room temperature once it has left the fridge is specified in the Patient Information Leaflet — the definitive source for your pen's storage requirements. These are prescription-only medicines, and your prescriber will cover storage as part of your clinical care. Perhaps you noticed a pen has been sitting on the worktop since yesterday, or you are trying to plan around a trip away. That uncertainty is unsettling, and it is a question worth getting right.
At your door the next working day.
Free, tracked, plain packaging.
BMI isn't the whole story, but it's where clinicians start. Check yours in ten seconds — nothing is stored, nothing is shared.
Ten seconds. Private — nothing is stored or shared.
Your result updates live in the card alongside.
Your result
Your BMI is
—
which is in the healthy weight range
Start journeyBMI doesn't determine eligibility — only a clinician can assess whether treatment is right for you.
The problem
The nume way
clinician review. Free next working day delivery.
How it works
Tell us about your health, history and goals. Free, online, and confidential — no commitment, no waiting room.
Our team reviews your health the same day — never an algorithm, and approves your treatment there and then if eligible.
Order by 12pm, dispatched same day, delivered free the next working day — the nume Promise.
You open the fridge door, slot your Mounjaro KwikPen into the shelf, and that is where the medicine does its waiting. The reason is straightforward: tirzepatide is a biological medicine, and biological medicines are sensitive to temperature. The licensed storage range (2–8°C) keeps the active ingredient stable from manufacture through to your injection day. Anything outside that range starts a clock.
The most common misconception is that the fridge rule is a precaution rather than a requirement. It is not a suggestion. Storing a pen too warm for too long, or allowing it to freeze, changes the medicine in ways you cannot see by looking at the liquid. The NHS medicines page for tirzepatide is clear that pens should be kept refrigerated. If you are setting up storage at home for the first time, our page on whether Mounjaro needs to be stored in the fridge explains exactly why the door compartment of a domestic fridge is a practical spot, and why you should check the temperature there is actually within range, since some door shelves run slightly warmer than the main body of the fridge.
Unused pens should stay in their original carton, which provides an additional layer of protection from light. You can read more about how Mounjaro injections work and what to expect from the pen format if this is your first prescription.
This is the part people search for most urgently, often because a pen has already left the fridge. There is a permitted room-temperature window for Mounjaro pens, and it is published in the Summary of Product Characteristics and your Patient Information Leaflet. We are deliberately not printing a single figure here, and that is not evasiveness.
The reason is practical: the window applies once, after which the pen must be used or discarded. Different people ask this question at different points, before travel, after a power cut, having left a pen on the counter overnight. The number in the leaflet is the authoritative one; a figure on a webpage that you apply to slightly different circumstances is how errors happen. The Mounjaro SmPC on the electronic Medicines Compendium sets out the exact temperature and duration permitted. Your leaflet, which came in the box with your pen, repeats those same conditions in plain language.
What we can say clearly: the window is finite, does not reset if you put the pen back in the fridge during that period, and applies to storage below 30°C, away from direct light and heat sources. If you are unsure whether the conditions your pen experienced fall within what is permitted, the safest call is to contact our support team or your prescriber rather than guess. On this type of question, erring on the side of caution costs you one pen. Using a compromised pen costs you more than that.
There are a handful of scenarios that come up repeatedly. Each one has a clear right answer.
Power cut or fridge failure. If your fridge has been off for several hours and you are not sure how long or how warm it got, check whether the pen has been exposed to temperatures above the room-temperature threshold stated in your leaflet. If in doubt, treat it as compromised and speak to our prescribers before injecting. A replacement is inconvenient; an injection of a degraded medicine is a worse outcome.
Travel by plane or train. Mounjaro pens should travel in hand luggage, never in the hold (which can freeze). During the journey the pen is not refrigerated, so the room-temperature clock is ticking. Many patients use a small insulated case to extend usable temperature; the key is that once you arrive at your destination, the pen should go back into a fridge as quickly as possible. Our page on storing Mounjaro outside the fridge covers the travel case in detail.
Accidentally frozen pen. A pen that has been frozen should not be used. Freezing can degrade biological medicines and alter the liquid in ways that are invisible to the naked eye. If your fridge is set too cold, or you stored the pen at the back of the shelf against the cooling element, check first. More on the refrigeration requirements for tirzepatide explains the freezing risk specifically.
Multiple pens delivered at once. Pens you are not using yet stay in the fridge, all of them. The room-temperature window is for the active pen only, not for forward-planning convenience. If you are wondering whether the upfront cost of multiple pens is worth it, our Mounjaro pricing page explains how private treatment is structured so you can decide what works for you.
Each time you inject, a quick visual check takes less than thirty seconds and is worth doing. Hold the pen up to the light. The liquid should be clear and colourless to slightly yellow, and free from visible particles. Do not use it if the liquid looks cloudy, has changed colour significantly, or you can see floating matter. Do not use it if it has been frozen.
Change the needle immediately before each injection rather than reusing from the previous week, fresh needle, clean injection site, and rotate your sites between the abdomen, thigh, and upper arm so no single area becomes over-used. Compatible replacement needles are available from our pharmacy if you need to restock between pens.
If something about your pen looks or feels wrong and you are mid-treatment, reach out before injecting. Our aftercare team is available seven days a week. For the wider picture on Mounjaro as a treatment, including how the escalating dose schedule works and what clinical suitability looks like, our main Mounjaro page is a good starting point. When you are ready to discuss your treatment with a clinician, you can speak to our prescribers through a free consultation, reviewed the same day by a named, GPhC-registered pharmacist prescriber.
The people
Superintendent Pharmacist (GPhC No. 2217101)
Accountable for the safe running of our registered pharmacy, from every dispensing check to every dispatch.
Clinical Lead (GPhC No. 2231744)
Sets our clinical standards and checks everything we publish against current MHRA guidance.
Independent Prescriber (GPhC No. 2084501)
Personally reviews consultations and assesses whether treatment is clinically appropriate, and leads dose adjustments and follow-up checks.
Independent Prescriber (GPhC No. 2083426)
Personally reviews consultations and assesses whether treatment is clinically appropriate, and leads dose adjustments and follow-up checks.