Mounjaro storage instructions: keeping your KwikPen safe

Store your KwikPen in the refrigerator at 2–8°C, away from the freezer compartment and the fridge walls — freezing destroys the medicine.
Each pen can be kept at room temperature (below 30°C) for a limited period; the exact window is printed in your Patient Information Leaflet and should never be exceeded.
Protect every pen from direct light: keep it in its original carton until the moment of injection.
Never use a pen that has been frozen, left in a hot car or visibly damaged, contact your prescriber or pharmacy if you are unsure.

Mounjaro (tirzepatide) must be stored in a refrigerator at 2–8°C until you are ready to use it. Each pre-filled KwikPen contains four weekly doses, and correct storage is clinically important: heat, light and freezing can all degrade the medicine before it reaches your body. The NHS tirzepatide medicines page confirms that temperature control is central to keeping each pen effective. As a prescription-only medicine, Mounjaro is prescribed following a clinical assessment — your prescriber and the Patient Information Leaflet supplied with your pen are the definitive guide to any specific storage windows that apply to your dose.

Starting from £29.99/mo

Free 2-minute consultation · Reviewed same day

Start journey
The nume Promise

Order by 12pm.

At your door the next working day.
Free, tracked, plain packaging.

Guaranteed on approved orders

Where are you starting from?

BMI isn't the whole story, but it's where clinicians start. Check yours in ten seconds — nothing is stored, nothing is shared.

Check your BMI.

Ten seconds. Private — nothing is stored or shared.

80 kg
170 cm

Your result updates live in the card alongside.

Your result

Your BMI is

which is in the healthy weight range

Start journey

BMI doesn't determine eligibility — only a clinician can assess whether treatment is right for you.

Treatment options

Weight loss treatments

The problem

Most weight loss services treat you like a transaction, a checkout, a courier, and you're on your own.

Algorithm approvalsNo real clinicianGeneric dosingHidden feesSlow deliverySilence after checkout

The nume way

We built the opposite: one clinician who knows you, guaranteed care at every step.

24 hrs

clinician review. Free next working day delivery.

How it works

From consultation to your door, properly.

Tell us about your health, history and goals. Free, online, and confidential — no commitment, no waiting room.

Our team reviews your health the same day — never an algorithm, and approves your treatment there and then if eligible.

Order by 12pm, dispatched same day, delivered free the next working day — the nume Promise.

What the SmPC and NHS guidance actually tell you about storing tirzepatide at home

Why storage conditions matter for a medicine like tirzepatide

Tirzepatide is a large-molecule peptide drug. Unlike a simple tablet, its chemical structure is sensitive to temperature extremes in ways that are not always visible. A pen that has been frozen or left on a sunny windowsill may look identical to a correctly stored one, but the active ingredient can be partly degraded, meaning you receive less medicine than the dose label says.

Eli Lilly's Summary of Product Characteristics (SmPC), available through the electronic Medicines Compendium (eMC), sets out the exact conditions the pen must meet throughout its shelf life. The refrigerator range of 2–8°C is derived from stability testing during the regulatory process, not a conservative guess. It is the same cold-chain standard used by NHS pharmacies and the licensed UK supply chain through which Mounjaro is dispensed.

One question our prescribers hear regularly: does it matter where in the fridge the pen sits? It does. Avoid the zones directly next to the freezer compartment and the back wall, where temperatures can drop below 2°C even in a correctly set fridge. The door shelf is preferable for most household fridges, though keeping it in its carton anywhere on a middle shelf is fine. Never rest the pen against ice packs.

Room-temperature storage: what the leaflet says and what to do if your fridge fails

There is a permitted room-temperature window for Mounjaro, useful if you are travelling, if your power cuts out, or if you need to take the pen to a clinic. The exact duration and the upper temperature limit are stated in the Patient Information Leaflet enclosed with your pen, and our Mounjaro storage page also walks through what those conditions mean in practice. They apply to that specific product version and are updated when formulation details change, so the leaflet is always the right source, not a summary remembered from an article.

That said, the rule is firm: once the room-temperature window has been used up, it cannot be reset by returning the pen to the fridge. If you are unsure how long the pen has been out, err on the side of caution and call your pharmacy. For guidance on what to do with a pen you cannot use, your pharmacist can advise on safe disposal, a sharps container is the appropriate way to discard a used or unusable pen at home.

If your fridge fails overnight, write down when you noticed the problem and call your pharmacy first thing. Most GPhC-registered pharmacies will help you assess whether the pen can still be used based on the elapsed time and any temperature monitoring you have.

Practical storage habits that protect every dose

The KwikPen design delivers four weekly injections from a single device, so you will be opening the same pen repeatedly over a month. A few straightforward habits help.

Keep the pen in its original carton throughout. The carton is not just packaging, it shields the medicine from light between uses. After each injection, recap the pen and return it to the carton in the fridge. Do not leave it on a counter between weekly doses.

Before injecting, take the pen out of the fridge and let it reach room temperature for a few minutes. Cold fluid can cause more discomfort at the injection site; a brief warm-up period is a small detail that makes a real difference week to week. There is more on technique, needle changes and site rotation on our injection instructions page.

Do not shake the pen. Tirzepatide solution should be clear to slightly opalescent and colourless to slightly yellow, check this each time by holding the pen up to a light source. Cloudiness, particles or an unusual colour are reasons to contact your pharmacy rather than proceed with the injection. You can find further detail on pen mechanics, including how the click mechanism works and a full set of Mounjaro quick pen instructions, in our KwikPen guide.

Travelling, flying and storing Mounjaro away from home

Travel is one of the most common reasons storage goes wrong. Checked luggage in an aircraft hold can reach temperatures well outside the 2–8°C range; always carry your KwikPen in your hand luggage in an insulated travel case. Most airline security teams are familiar with injectable medicines, and your prescription documentation (which nume provides) is the clearest way to answer any questions at the gate.

For holidays, a small gel-pack cooler bag kept in an air-conditioned room is usually sufficient, provided you monitor how long the pen has been away from refrigeration against the room-temperature window in your leaflet. Some patients find it useful to note the date and time they removed the pen from the fridge on a piece of tape on the carton.

If you are thinking about treatment and want to understand the full process from consultation to delivery, the cost and service page covers what a private prescription includes. And if you are already on treatment and have a storage question you cannot find answered here or in your leaflet, our prescribers are available seven days a week, speak to our team and someone will get back to you the same day.

Looking to start your weight loss journey?
Take a quick eligibility quiz to explore your options and see how we can support you.
Start free consultation

The people

Meet the team.

Mahommed Zunaid Ayub Patel

Superintendent Pharmacist (GPhC No. 2217101)

Accountable for the safe running of our registered pharmacy, from every dispensing check to every dispatch.

Mostafa Damghani

Clinical Lead (GPhC No. 2231744)

Sets our clinical standards and checks everything we publish against current MHRA guidance.

Shelan Salih

Independent Prescriber (GPhC No. 2084501)

Personally reviews consultations and assesses whether treatment is clinically appropriate, and leads dose adjustments and follow-up checks.

Rehenaaz Uddin

Independent Prescriber (GPhC No. 2083426)

Personally reviews consultations and assesses whether treatment is clinically appropriate, and leads dose adjustments and follow-up checks.

Frequently asked questions