Mounjaro®
Starting from £179.99/mo
Start journey Learn moreWegovy pens must be refrigerated between 2°C and 8°C for as long as they remain unused. That is the storage requirement for semaglutide, and it applies from the moment the pen leaves the pharmacy until you are ready to inject. Once you begin using a pen, a limited period at room temperature is permitted — but the precise window is set out in the Patient Information Leaflet that comes with your treatment, and that is the document your prescriber and the NHS medicines guidance on semaglutide both point you to for the exact figures. Wegovy is a prescription-only medicine; a clinical assessment must confirm it is appropriate for you before any prescription is issued.
At your door the next working day.
Free, tracked, plain packaging.
BMI isn't the whole story, but it's where clinicians start. Check yours in ten seconds — nothing is stored, nothing is shared.
Ten seconds. Private — nothing is stored or shared.
Your result updates live in the card alongside.
Your result
Your BMI is
—
which is in the healthy weight range
Start journeyBMI doesn't determine eligibility — only a clinician can assess whether treatment is right for you.
The problem
The nume way
clinician review. Free next working day delivery.
How it works
Tell us about your health, history and goals. Free, online, and confidential — no commitment, no waiting room.
Our team reviews your health the same day — never an algorithm, and approves your treatment there and then if eligible.
Order by 12pm, dispatched same day, delivered free the next working day — the nume Promise.
Semaglutide is a biological medicine, a protein-based compound that is sensitive to the same conditions that degrade proteins generally: sustained warmth, freezing, and prolonged light exposure. Storing a Wegovy pen outside its 2–8°C refrigerated range does not make the medicine obviously different in appearance; the solution stays clear. That is precisely what makes improper storage a quiet risk rather than an obvious one. A pen that has been left out too long may deliver a reduced or inconsistent dose without any visible sign that anything is wrong.
The practical implication is straightforward. Unopened pens belong in the fridge from the day they arrive. Many people keep them in the door, accessible, visible, and away from the freezer coils at the back of the main compartment. Freezing is as damaging as overheating, so placement matters. If your fridge runs very cold near certain shelves or has a known cold spot, move the pen to the warmest stable shelf, typically a middle shelf away from the back wall.
Our page on whether Wegovy has to be refrigerated goes into detail on why cold storage is a clinical requirement rather than a general recommendation, which is worth reading alongside the Wegovy treatment overview that covers the broader picture of how the medicine works alongside diet and activity.
The question our prescribers hear regularly is: what happens if I take the pen out the night before, or carry it to work for a lunchtime injection? The honest answer is that a defined room-temperature window does exist, and semaglutide pens are usable outside the fridge for a limited time. But the licensed duration is stated in the Patient Information Leaflet for a reason: it has been tested and validated for that specific period, not estimated. Using a pen beyond that window is a clinical decision, not a personal judgement call.
Room temperature in the SmPC context means below 30°C. A warm kitchen in summer, a gym bag left near a radiator, or a car interior on a mild day can all exceed that threshold faster than you would expect. If you are planning travel or a day where refrigeration is unavailable, the practical advice is to check the leaflet for the exact window, use an insulated cool wallet rather than ice packs against the pen (direct ice contact risks localised freezing), and aim to inject as early in the day as possible so the pen spends the least time outside the fridge.
For a detailed look at how long the pen can safely be out of refrigeration and in what conditions, our page on how long Wegovy can be kept outside the fridge works through the specifics.
Accidents happen. A pen left on the kitchen counter overnight, a power cut that warms the fridge for several hours, or a pen discovered at the bottom of a bag after a weekend away, these situations need a clear decision: use it or replace it. The answer depends on exactly how long the pen was outside temperature and at what ambient heat. Your Patient Information Leaflet gives the threshold; if the exposure clearly exceeded it, do not inject. Contact your prescriber or call the pharmacy.
A pen that has been frozen is categorically out of use. Freezing can denature the protein and alter the dose even after the pen returns to room temperature and looks normal. If you are not certain whether your pen was frozen (perhaps it was stored too close to the freezer compartment) err on the side of caution and seek advice before proceeding.
If you have concerns about a pen's condition, the pharmacists at our aftercare team are available seven days a week. You should also be aware that the MHRA Yellow Card scheme allows patients to report any suspected problems with a medicine, including concerns about product quality.
Cold-chain integrity matters from the moment a medicine is manufactured to the moment it reaches your door. Pens sourced through unverified sellers (social media listings, sites offering Wegovy without a clinical consultation) carry an added storage risk entirely separate from the legal and safety issues those routes already raise. There is no way to know how a pen was stored before it arrived, or whether it has been frozen and thawed in transit.
At nume, medicines are dispensed through our GPhC-registered pharmacy (registration 9012878, verifiable at the GPhC register) and sourced through the licensed UK supply chain. Pens are dispatched with DPD's tracked next-working-day service in packaging designed to maintain temperature in transit. That cold chain is one reason the weight-loss medicines we supply arrive fit to use.
If you are weighing up whether Wegovy is the right treatment for you (including questions about storage practicalities around your lifestyle) our prescribers can talk through the full picture. Understanding what happens if you eat too little alongside treatment is another part of that conversation; our page on eating adequately while on Wegovy covers the nutritional side.
For more on how other semaglutide-based medicines compare with Wegovy in terms of licensing and use, the differences between Wegovy and Ozempic are worth understanding before starting treatment. And if you have questions about cost, the Wegovy pricing and access page sets out what a private prescription includes. Speak to our prescribers to find out whether Wegovy is clinically suitable for you; the consultation is free and reviewed the same day by a GPhC-registered Independent Prescriber.
The people
Superintendent Pharmacist (GPhC No. 2217101)
Accountable for the safe running of our registered pharmacy, from every dispensing check to every dispatch.
Clinical Lead (GPhC No. 2231744)
Sets our clinical standards and checks everything we publish against current MHRA guidance.
Independent Prescriber (GPhC No. 2084501)
Personally reviews consultations and assesses whether treatment is clinically appropriate, and leads dose adjustments and follow-up checks.
Independent Prescriber (GPhC No. 2083426)
Personally reviews consultations and assesses whether treatment is clinically appropriate, and leads dose adjustments and follow-up checks.