Getting Wegovy delivered: what to expect and how to stay safe

Step 1: Prescription first, delivery is the last part, not the first

A question our prescribers hear most weeks is whether someone can just order Wegovy online and have it show up. The honest answer is: yes, but not the way people often imagine. The delivery part is straightforward; everything before it is what matters. Wegovy is a Prescription-Only Medicine under UK law, which means a GPhC-registered Independent Prescriber must review your health information and decide you're a suitable candidate before any pharmacy can legally send it. That review covers your BMI, your medical history, any current medications, and conditions that might affect whether semaglutide is right for you.

At nume, that review happens the same day your consultation is submitted, a real clinician reads your answers, not software. ID and weight are verified as part of that process. If the prescriber approves, a prescription is issued and the pen is dispatched from our GPhC-registered pharmacy (registration number 9012878, verifiable on the GPhC register). If you're exploring your options or want to understand treatment before committing to anything, the weight-loss treatment overview is a useful place to start.

Before your first order, it's worth verifying any online pharmacy you're considering. The GPhC public register lets you check a pharmacy's registration in seconds, that single step filters out most illegitimate sellers.

Step 2: What happens between dispatch and your front door

Once clinically approved and dispatched, Wegovy travels in temperature-controlled, tracked packaging. At nume, orders placed before 12pm on a working day go out the same day and arrive via DPD the next working day, in plain unbranded packaging. That matters for two reasons: discretion, and temperature integrity.

Semaglutide pens need to be kept refrigerated at 2–8°C. In transit, specialist cold-chain packaging keeps them within that window for the journey. When the pen arrives, move it to your fridge promptly. The exact room-temperature window (how long it can sit out once opened) is stated in the Patient Information Leaflet that comes with your pen; always follow that rather than anything you've read online, because the guidance is specific to the product and the storage conditions.

You can track your delivery through the DPD app or link sent to your phone. If you miss the delivery, the pen will typically be returned to the pharmacy rather than left in an unsafe location, call your pharmacy straight away to arrange redelivery, and check whether the cold chain has been maintained before using it. The FAQs page covers common delivery and storage questions.

Step 3: Checking what's arrived, and what to do if something's wrong

Counterfeit weight-loss pens are a genuine problem in the UK. The MHRA has warned publicly (and continues to warn) that fake pens sold through social media, unofficial websites, and sources operating without a prescription have been found to contain harmful substances, including insulin. Some hospitalisations have resulted. The MHRA's Yellow Card scheme is the place to report a suspect seller or a product you think may be counterfeit.

A legitimate pen from a registered pharmacy will have correct labelling, a batch number, an expiry date, and will arrive cold. If your pen looks damaged, the seal is broken, or the labelling looks off in any way, do not use it. Contact the dispensing pharmacy first; if you suspect the product is fake, report it via Yellow Card and seek advice from your GP or a pharmacist.

For anyone considering buying from a source that seems unusually cheap or doesn't require a clinical assessment, that price difference is rarely a saving. It's a signal. The guide to where to buy Wegovy in the UK covers how to tell legitimate routes from risky ones.

Situations that change what's suitable before or during delivery

Your circumstances can shift between ordering and your pen arriving, or between repeat orders. Some situations change whether Wegovy is appropriate for you at all. Pregnancy and breastfeeding are two of them: semaglutide is not recommended during pregnancy, while breastfeeding, or if you're trying to conceive. If any of these apply to you, do not start or continue treatment, speak to your GP or midwife. You can find more detail on the Wegovy and pregnancy page.

Wegovy can also affect how other medicines are absorbed, because it slows the movement of food through your gut. If you've recently started a new medicine, changed a long-term prescription, or your health has changed in any significant way, let your prescriber know before your next repeat. At nume, every repeat order is clinically re-reviewed, not waved through automatically. That review is also when your prescriber can answer questions about anything that's changed.

There is growing clinical interest in semaglutide's effects beyond weight loss, including on liver health. If you want to understand how Wegovy can affect the liver and what the current evidence shows, that page sets out the detail alongside a separate resource covering whether Wegovy affects the liver and what that means in practice. You can also read the information on Wegovy and liver health, which sets out what's currently known and what remains under investigation, including the MHRA's conditional approval of semaglutide for a form of fatty liver disease granted in July 2026. As with any aspect of your treatment, questions specific to your situation belong with your prescriber, not a forum. Our clinical team page explains who oversees care at nume.