Mounjaro®
Starting from £179.99/mo
Start journey Learn moreYou cannot, and should not, take apart a Mounjaro KwikPen. The pen is a single-use, pre-filled device designed to be used intact and then disposed of whole — disassembling it risks needle-stick injury, contamination of the medicine, and incorrect dosing. If something feels wrong with your pen, the answer is never to open it. Here is what to do instead, and how the pen is actually meant to work.
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Maybe the plunger won't move. Maybe the dose indicator looks odd. Maybe someone has suggested you can take the pen apart to check it or fix a problem. This is a question our prescribers hear most weeks, and the short answer is always the same: don't. The Mounjaro KwikPen is a closed, factory-sealed device. Eli Lilly designed it so that every part (the cartridge, the dosing mechanism, the window) stays together throughout the pen's life. There are no user-serviceable components inside.
Attempting to pull the pen apart can shatter the internal glass cartridge, expose you to a sharp edge or a stray needle, and render the remaining medicine unusable. If the pen looks damaged, has been dropped, or behaves unexpectedly before or during an injection, the right move is to stop, place it in a sharps container, and contact our pharmacy team for advice. Do not attempt to inspect or repair it.
The NHS tirzepatide guidance is clear that you should check the pen before each use (look through the window to confirm the liquid is clear and colourless, check the expiry date, and make sure the pen has been stored correctly) but visual checks through the intact window are where user inspection ends.
Understanding the pen's design makes it obvious why opening it would be a problem. Each KwikPen contains enough tirzepatide for four weekly injections. The dose counter steps down from 4 to 1 as you use it; when it reaches 0 and the plunger is fully depressed, the pen is empty and locks automatically. The medicine itself sits in a sealed glass cartridge inside the barrel, it is not accessible to the user, and that is the point.
The one element you do attach and remove yourself is the needle. A fresh needle screws onto the pen tip before each injection and is removed immediately afterwards. Leaving a needle on between doses raises the risk of contamination and air entering the cartridge, which is why the Patient Information Leaflet is explicit about this step. If you want to make sure you are handling the KwikPen correctly from the very first use, our guide on how to take the Mounjaro shot walks through every stage, including site rotation and what to expect during delivery.
Once the needle is removed after an injection, it goes straight into a sharps bin, never recapped and never into the household bin. The spent pen, when empty, follows it. If you want a video walkthrough of the full process, our Mounjaro injection video guide covers each step in real time.
The sealed design also matters for disposal. A Mounjaro KwikPen must go into a proper sharps container, not be broken down and separated into component parts before binning. Dismantling it to fit it somewhere or to retrieve the needle is unnecessary and unsafe. Purpose-built containers are small enough to store discreetly and are collected or accepted at most pharmacies.
On storage: the pen lives in the fridge between doses (2–8°C), lying flat or upright, away from the freezer compartment. Once you start a pen it can spend limited time at room temperature, the exact window is in your Patient Information Leaflet, and that is the definitive source; we don't print it here because following your specific leaflet matters more than a number in an article. What will not change is that the pen should never be exposed to direct sunlight, left in a hot car, or frozen. If you suspect your pen has been temperature-compromised, contact the pharmacy before injecting.
For a full picture of how to approach each weekly dose, our page on how to take the Mounjaro injection covers the practical detail, including how to prepare the injection site and what sensations during the injection are normal. And if you are still deciding whether Mounjaro is the right medicine for your situation, our weight-loss treatment overview sets out what is available and how the options compare.
There are situations where something genuinely goes wrong with a pen, and the action is contact a clinician or the pharmacy, not improvisation. Stop and seek advice if: the pen looks cracked or damaged; the liquid inside is cloudy, discoloured, or contains visible particles; you injected and the dose counter did not change; or you experienced pain, swelling, or redness at the site that is not settling within a day or two.
Injection-site reactions are listed in the NHS patient guidance for tirzepatide as a recognised side effect, usually mild. Persistent or severe reactions, or any sign of an allergic response (breathing difficulty, swelling of the face or throat), need urgent medical attention, call 111 or 999 as appropriate. Suspected faulty pens or side effects can also be reported directly through the MHRA Yellow Card scheme.
If your question is about the wider process of starting or continuing treatment, our team is reachable through the contact page. And if you are not yet a patient but are considering whether Mounjaro is clinically appropriate for you, our overview of how to take Mounjaro is a good place to start alongside a free consultation with our prescribers, or if you are weighing up your options more broadly, our comparison of weight loss injections and how they differ from Mounjaro may help you decide before starting a free consultation with our prescribers.
The people
Superintendent Pharmacist (GPhC No. 2217101)
Accountable for the safe running of our registered pharmacy, from every dispensing check to every dispatch.
Clinical Lead (GPhC No. 2231744)
Sets our clinical standards and checks everything we publish against current MHRA guidance.
Independent Prescriber (GPhC No. 2084501)
Personally reviews consultations and assesses whether treatment is clinically appropriate, and leads dose adjustments and follow-up checks.
Independent Prescriber (GPhC No. 2083426)
Personally reviews consultations and assesses whether treatment is clinically appropriate, and leads dose adjustments and follow-up checks.