Mounjaro®
Starting from £179.99/mo
Start journey Learn moreMounjaro (tirzepatide) must be kept refrigerated between 2°C and 8°C until you are ready to use it. That single rule keeps the medicine stable and effective. Tirzepatide storage temperature matters because exposure to heat or freezing can damage the formulation in ways that are not always visible to the naked eye — a pen that looks fine may no longer work as it should. These are prescription-only medicines, so any questions about your specific situation are best raised with a prescriber or pharmacist, but the core cold-chain facts below come directly from the Mounjaro Summary of Product Characteristics on the eMC.
At your door the next working day.
Free, tracked, plain packaging.
BMI isn't the whole story, but it's where clinicians start. Check yours in ten seconds — nothing is stored, nothing is shared.
Ten seconds. Private — nothing is stored or shared.
Your result updates live in the card alongside.
Your result
Your BMI is
—
which is in the healthy weight range
Start journeyBMI doesn't determine eligibility — only a clinician can assess whether treatment is right for you.
The problem
The nume way
clinician review. Free next working day delivery.
How it works
Tell us about your health, history and goals. Free, online, and confidential — no commitment, no waiting room.
Our team reviews your health the same day — never an algorithm, and approves your treatment there and then if eligible.
Order by 12pm, dispatched same day, delivered free the next working day — the nume Promise.
The most common misunderstanding our prescribers hear is this: if the pen is unopened and the cap is still on, the medicine must be okay. It is not always true. Tirzepatide is a biological molecule. Heat degrades it quietly. A KwikPen that spent a weekend in a warm car or was accidentally pushed to the back of the freezer shelf may look completely normal (clear liquid, no visible particles) but the active ingredient can be compromised. There is no colour change, no smell and no warning sound. The only reliable protection is consistent cold storage from the moment the pen leaves the pharmacy.
This matters practically too. Couriers and postal services do not guarantee temperature control, which is one reason our clinical team at nume is deliberate about same-day dispatch. Your pen travels in the monitored DPD network and arrives the next working day, a short journey that keeps the cold chain intact. Once it is in your hands, the fridge is its home.
If you are ever unsure whether a pen has been stored correctly, do not inject it. Contact your prescriber or pharmacist. Using a temperature-compromised pen is not a neutral act, you may receive no therapeutic effect or, in a worst case, an unknown exposure.
Storing a Mounjaro pen at 2°C to 8°C sounds simple until you open a full fridge. A few practical points are worth knowing. The coldest spots are usually at the back and near the freezer compartment, both of which you want to avoid. The fridge door shelves fluctuate most with temperature each time you open the door, so the middle shelf, towards the front but not touching the back wall, is generally the steadiest position. Keep the pen in its original cardboard box; light as well as heat can affect biological medicines.
Away from home is where people run into trouble. Holidays deserve a plan before you leave, not on the morning of departure. A small insulated cool bag with an ice pack (the pen should never touch the ice directly, wrap it) works for short journeys. Dedicated medicine travel wallets designed for insulin pens work equally well. For longer stays, confirm the accommodation has a fridge before you travel. If you are ordering over a long weekend or around a bank holiday, bear in mind that same-day dispatch depends on the order arriving by noon on a working day, planning the timing of your repeat order around those gaps keeps you in supply.
If you want to understand the specific rules for your pen in more detail, our guide on what temperature Mounjaro needs to be stored at walks through the fridge requirements step by step.
Mounjaro can be kept at room temperature below 30°C for a limited time after being taken out of the fridge. The exact duration is printed in your Patient Information Leaflet and on the eMC SmPC, and we will not state a specific number of days here, because the published information is the authority and this is the detail you need to read directly rather than rely on a secondary source. What we can say clearly is that the window exists to make injection day more comfortable (injecting at room temperature is generally less painful than a cold pen) and to allow for short trips away from a fridge.
What the window is not: a workaround for storage. A pen left at room temperature and then returned to the fridge does not reset the clock. The cumulative time at ambient temperature counts, and once the limit is reached the pen should be used or discarded. If you have been keeping Mounjaro at room temperature for longer than the leaflet allows, speak to your pharmacist before injecting.
Heat above 30°C collapses the window much faster. A summer kitchen, a car dashboard, a sunny windowsill, each of these can take a pen beyond safe limits in well under an hour on a warm day. If you are unsure how heat exposure affects your pen specifically, our page on Mounjaro and room temperature covers what happens when the pen warms up and what the guidance says about recovering from that situation. The rule of thumb: if you are hot, so is your pen.
Correct storage is the first step; correct injection technique is the next. How to inject Mounjaro covers site rotation and the injection process in detail. For now, note that one practical choice affects both storage and technique: taking the pen out of the fridge around 30 minutes before injecting lets it reach room temperature, which most people find more comfortable and which can reduce injection-site reactions. That 30-minute window is well within the permitted room-temperature period for a pen that has been properly refrigerated up to that point.
Used pens and needles must be disposed of in an approved sharps container, never in household recycling or general waste. A 1-litre sharps container is the standard size for home use and keeps disposal safe and legally compliant.
If you are considering whether tirzepatide is right for you, our Mounjaro overview covers the full picture: how it works, who it is licensed for, what clinical trials found and how to access it through a GPhC-registered prescriber. For those already on treatment who want to understand their current dose or next step, a free consultation with our prescribing team is the right place to start that conversation.
The cost of treatment is a fair question too. Our treatment overview page sets out what is included in the price and explains why a transparent, all-in approach matters for a prescription medicine. The NHS patient information page for tirzepatide is also a reliable reference for storage, side effects and general guidance in plain language, and our dedicated guide on what temperature to store Mounjaro at is worth bookmarking if you want a quick reminder of the key numbers.
The people
Superintendent Pharmacist (GPhC No. 2217101)
Accountable for the safe running of our registered pharmacy, from every dispensing check to every dispatch.
Clinical Lead (GPhC No. 2231744)
Sets our clinical standards and checks everything we publish against current MHRA guidance.
Independent Prescriber (GPhC No. 2084501)
Personally reviews consultations and assesses whether treatment is clinically appropriate, and leads dose adjustments and follow-up checks.
Independent Prescriber (GPhC No. 2083426)
Personally reviews consultations and assesses whether treatment is clinically appropriate, and leads dose adjustments and follow-up checks.